How Borrowing Works
deposit released
Find a Flex
Search items near you. Filter by location, dates, category, condition, price, and rating to find the right Flex.
Request the Item
Choose your pickup and return dates and times, review the refundable deposit hold, then send your request to the Flexer.
Pick Up & Use
Coordinate pickup or delivery in-app. Inspect the item, snap a quick handover photo, and enjoy your Flex.
Return the Item
Return the item on the agreed schedule and capture return photos right inside the app for a clean handoff.
Deposit Released
Once the return is verified, the deposit hold is released back to your card automatically.
How Lending Works
lender journey, end to end.
Flex an Item
Take clear photos and write an honest description. A complete listing takes about two minutes.
Set Pricing & Availability
Configure your daily rate, deposit amount, pickup windows, delivery options, and blackout dates.
Receive Requests
Chat with Borrowers, review their profile and reviews, and approve or decline requests.
Hand Over the Item
Meet your Borrower at the agreed time and place, or arrange delivery. They confirm receipt to start the Flex.
Get Paid
After a successful return, your payout is sent securely through Stripe.
A hold, not a charge.
What it is
A refundable authorization hold placed on the Borrower's card — never an upfront charge.
Protects Flexers
If an item is damaged, lost, or returned significantly late, the Flexer can file a dispute within 7 days.
Protects Borrowers
Funds aren't moved unless something goes wrong. A smooth return means the hold is simply released.
When it releases
Automatically after the Flexer verifies the return — typically within a couple of business days.
Built on, secure payments.
Verified member profiles
Deposit protection
Clear rental agreements
On-platform messaging
